COURSE INFORMATION
This workshop focuses on knowledge of the business etiquette, the principles of building and maintaining professional relationships and providing practical guidance for typical workplace situations. This is a workshop for employees and employers to obtain essential business etiquette skills.

TARGET AUDIENCE & PURPOSE

This course will benefit anyone wishing to build strong business relationships with clients and colleagues.

Success in any kind of industry is heavily dependent on the company’s relationships with clients, suppliers, investors and co-workers.
When you are polite and considerate in dealing with others, A company is highly likely to create productive and long-term business relationships if it’s considerate and polite in dealing with those clients, suppliers, investors and co-workers.
This is why knowledge of business etiquette is vital. This workshop focuses on knowledge of the business etiquette, the principles of building and maintaining professional relationships and providing practical guidance for typical workplace situations.

a) Business Etiquette overview
We focus on what constitutes etiquette and the benefits that are brought in the company by good personal appearance and actions.

b) Good dressing and Presentable look
Good dressing and a presentable look is the first step in presenting a professional image.

c) The Meeting people
Meeting people is a vital part of business and therefore, it’s crucial to make a good first impression from the first meeting. We focus on effective networking, and how to continue impressing after the first meeting.

d) Social Settings
Business needs to be conducted in a more casual atmosphere in order to build relationships with clients. We negotiate the etiquette minefield of business dining as well as finding a few solutions to sticky situations.

e) Intercultural Etiquette
Culture has a heavy influence on etiquette. Each nation or region has its own cultural norms and set of rules for acceptable behaviour. Therefore, in this Multicultural world, when doing business in other regions or countries, we need to be mindful of the etiquette variations.

f) Other Communications 
Communication in business is not only physical communication it also happens through the phone, emails and letters. We discuss the guidelines for each and every one of those communication methods, to ensure effective, fruitful communication.

By the end of this course you will be able to:
-Define business etiquette
-Understand how business etiquette is fundamental to companies & other organisations.
-Identify the ‘Three Cs’ of a good impression.
-Use a business card effectively.
-Implement techniques to minimise nervousness in social situations.
-Apply strategies for remembering names.
-Understand how to make effective introductions.
-Identify the three steps in giving a handshake.
-Be familiar with the four levels of conversation and use them appropriately.
-Understand place settings, napkin etiquette, and basic table manners.