COURSE INFORMATION
Problems at the workplace are inevitable. We are bound to encounter them one way or the other. This workshop deals with the entire creative problem-solving process, and we also analyse the essential problem-solving tools that are used to effectively solve the problems. We then look at how to identify and implement solutions to the problems we are faced with.


TARGET AUDIENCE & PURPOSE -WHO WILL BENEFIT
This course will help those who need to approach problem-solving creatively.

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Problems at the workplace are inevitable. We are bound to encounter them one way or the other. This workshop deals with the entire creative problem-solving process, and we also analyse the essential problem-solving tools that are used to effectively solve the problems. We then look at how to identify and implement solutions to the problems we are faced with.

a) Defining a problem and problem solving methods
We first focus on defining a problem and the factors that constitute the problem solving method.

b) Gathering Information
We then turn our attention to the different types of information and the methods used for information gathering

c) Methods and tools used to define a problem
We scrutinize the several essential tools that are used when defining a problem and writing a problem statement.

d) Preparation for brainstorming 
We analyse the various techniques that are used in order to deal with common mental stumbling blocks to brainstorming and ideas for promoting creativity.

e) Generating solutions
We analyse techniques generating ideas. Essential techniques like brain writing, Duncker Diagrams; Mind mapping and free-association style brainstorming.

f) Analyzing solutions
We focus on the criteria for problem solving and we separate needs from wants. We also look at the methods of analysing solutions in particular the cost/benefit analysis.

g) Selecting a solution
We focus on the final analysis and tools used for selecting a solution especially the Paired Comparison Analysis tool.

h) Planning your next steps
We look at identifying tasks and resources available, reanalyzing and re-evaluating the solution that we established and adopting it

i) Recording lessons learnt
After we have successfully solved the problem, there is a need for us to record the lessons learnt so as to make solving of future problems easier.

By the end of this course you will be able to:
-Apply a creative problem-solving process to solving problems
-Identify the important questions to ask in problem solving
-Identify types of information to gather
-Correctly defining a problem and using the problem definition tools.
-Identify and use brainstorming tools to come up with solutions
-Identify tasks and resources which are essential to implement solutions
-Evaluate potential solutions against criteria and perform a final analysis to select a solution
-Implement the solutions
-Identify improvements areas in need of improvement.